Legal
Last updated: January 1, 2026
We collect information you provide when placing an order: name, address, date of birth, email, phone number, and passport information. Payment information is processed securely through our payment processor. We collect standard website analytics data.
We use your information to process and fulfill your order, communicate about order status, and coordinate with your personal consultant. We do not use your information for marketing without your consent.
We share your information only to provide our services: with registered passport couriers, overnight shipping carriers, our payment processor, and government agencies as required. We do not sell personal information.
Passport documents submitted to us are handled with strict security protocols. Physical documents are stored securely and tracked throughout. Digital copies are encrypted. Documents are returned with your completed passport.
We retain order records for 7 years as required for business and legal purposes. You may request deletion by contacting [email protected].
You have the right to access, correct, or delete your personal information. Contact us at [email protected]. We respond within 30 days.
Our website uses cookies for analytics and functionality. You may disable cookies in your browser settings, though some features may not function properly.
For privacy questions contact us at [email protected] or call (650) 292-3068, Mon-Sat 8am-7pm Mountain Time.